Refund policy

Refund & Return Policy (Mystery Items)

Due to the nature of mystery products, all mystery scoops and mystery boxes are final sale.

Each mystery scoop contains a random selection of items, and customers understand that the contents are not chosen individually. Because of this, we do not accept returns, exchanges, or refunds for mystery items based on personal preference or expectations.

Damaged or Incorrect Orders

If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery at:

📧 mistiscoopi@gmail.com

Please include:

  • Your order number

  • Clear photos of the issue

We will be happy to review your case and offer a replacement or solution if applicable.

Shipping Issues

We are not responsible for:

  • Delays caused by the postal service

  • Incorrect addresses provided at checkout

  • Lost packages marked as “delivered” by the carrier

Please make sure your shipping address is correct before placing your order.

Agreement

By placing an order with MistiScoopi, you acknowledge and agree to this mystery product policy.